Effective date: October 1, 2025
Last updated: October 2, 2025
Flow Coaching Institute (“Flow”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
1. Information We Collect
We may collect the following categories of personal information:
Contact details: name, email address, phone number, mailing address
Account information: username, encrypted password
Payment details: billing address, credit card or other payment information (processed securely through third-party providers, not stored by us)
Technical information: IP address, browser type, device type, operating system, log data
Usage data: website navigation, preferences, cookies, analytics data
Communications: your inquiries, messages, and preferences regarding newsletters or promotional content
2. How We Use Your Information
We use your information for purposes including:
Providing and managing our coaching programs, workshops, and services
Processing payments, invoicing, and account management
Communicating with you about updates, promotions, and relevant information (with your consent)
Improving our website, programs, and customer experience
Ensuring site security, preventing fraud, and fulfilling legal obligations
Complying with regulatory and contractual requirements
3. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enable essential site functions
Store your preferences and settings
Collect analytics data to improve performance
Deliver targeted marketing (with your consent)
You can manage your cookie preferences through your browser settings or via our cookie consent tool.
4. Disclosure of Information
We do not sell your personal information. We may share information only in these circumstances:
Service providers: with trusted third parties (e.g., payment processors, hosting providers) who assist in delivering our services
Legal obligations: when required by law, regulation, or valid legal process
Business transfers: in the event of a merger, acquisition, or asset sale
With your consent: where you have explicitly agreed to such sharing
All third-party processors are bound by confidentiality and data protection agreements.
5. International Data Transfers
Your personal information may be transferred and stored outside of Canada (for example, in the United States or other jurisdictions). When we transfer your data internationally, we ensure that appropriate safeguards are in place in line with Canadian privacy requirements.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and regulations. Once the data is no longer needed, it will be securely deleted or anonymized.
7. Data Security
We implement technical, physical, and administrative measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Under PIPEDA and applicable laws, you have the right to:
Access your personal information
Request correction of inaccurate or incomplete data
Withdraw your consent at any time (subject to legal or contractual restrictions)
Request deletion of personal information, where applicable
File a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe your rights are being violated
To exercise your rights, please contact us at the details below.
9. Children’s Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected information from a child, we will delete it promptly.
10. Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the “last updated” date. In case of material changes, we will notify you directly when possible.
11. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy, please contact:
Flow Coaching Institute
📧 Email: [info@flowcoachinginstitute.com]